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Política de reembolso da Fisconet

Como prezamos a sua satisfação, todos os cursos elegíveis comprados na Fisconet poderão ser reembolsados no prazo de 7 dias, com base no Art. 49. do código de defesa do consumidor, desde que a solicitação atenda às diretrizes da nossa política de reembolso.

Embora nossa política de reembolso em 07 dias tenha o intuito de permitir que alunos aprendam sem riscos, também precisamos proteger os instrutores contra fraudes e organizar um cronograma justo de pagamentos para eles. Os pagamentos são enviados aos instrutores após 07 dias. Sendo assim, as solicitações de reembolso recebidas após essa janela de restituição não serão processadas.

Outros motivos para reembolsos negados

Reservamos o direito, a nosso critério exclusivo, de limitar ou recusar solicitações se acreditarmos que há um abuso de reembolso, incluindo, entre outros, o seguinte:

  • Se uma parte considerável do curso foi consumida ou baixada pelo aluno antes da solicitação de reembolso ser efetuada.
  • Se o aluno solicitar vários reembolsos para o mesmo curso.
  • Se o aluno solicitar reembolsos em excesso.
  • Os alunos cujas contas foram reportadas ou banidas, ou cujo acesso ao curso foi desativado devido a uma violação dos nossos Termos ou das orientações de Confiança e segurança.
  • Não concedemos reembolsos para serviços de assinatura, exceto quando exigido pela lei aplicável (veja mais informações abaixo).

Essas restrições de reembolso serão aplicadas no limite permitido pela lei aplicável.

20 de março de 2023

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